CFSA Privacy Policy

Welcome to the Community Financial Services Association of America’s (CFSA) Web site (“Web site”). CFSA is the national trade association for companies that offer small dollar, short-term loans or payday advances. CFSA works to promote laws and regulations that balance strong consumer protections while preserving access to credit for millions of Americans. Please know that CFSA is committed to protecting user privacy, and this Web site is maintained consistent with our privacy policy.

Web Site Disclaimer

The CFSA Web site is for informational use only and is not intended to provide specific commercial, financial, investment, accounting, tax, or legal advice. Please note that links to public sites and/or commercial services within the CFSA Web site do not imply an endorsement by CFSA of such content, products, or services. In addition, CFSA is not responsible for the material contained within linked sites and suggests that the user conduct further investigation prior to acting upon information on such sites for, among other things, the accuracy, reliability, or completeness of such information.

Use of Information

CFSA respects your privacy and has implemented policies to ensure that any personal information provided is handled in a safe and responsible manner. CFSA gathers and collects information that is voluntarily provided by the user. This information may be voluntarily provided by the user to CFSA in a number of ways, including but not limited to: Registration of this Web site; registration or attendance at a CFSA-sponsored event; completion of user contact form; submission of speaker suggestion form; completion of customer complaint form; and the submission of membership question contact form.

Once personally identifying information has been provided, it will be used for purposes of managing our Web site, collecting navigation history and data, providing targeted marketing promotions, addressing speaker submissions, responding to user questions, answering customer complaints, and for other such purposes as described at the point of data collection. 

CFSA reserves the right to disclose any information as required by law, a court order, or to a duly authorized investigative agency.  

Use of Cookies

The CFSA Web site does contain cookies. Basic information about the user may be collected through cookies for unique browser identification and personalization of content purposes. CFSA may aggregate and analyze this information in order to learn more about how our Web site is used and how to deliver better services to CFSA members. While we expect all CFSA Web site content to remain visible without accepting cookies, the user may not be able to access certain areas of this Web site if cookies are not accepted.

Opt-Out Options

You may opt-out of receiving communications from us. To opt-out of e-mail communications, please follow the unsubscribe options at the bottom of such correspondence or follow this link.

Changes to Privacy Policy

Please note that this Privacy Policy may change from time to time.  We will post any Privacy Policy changes on this page.

Contact Information

If you have any questions about this web site or your rights as a user of this service, you may contact the site administrator at

Connecting With Our Communities

Managing household finances can be a daunting task. However, by using solid budgeting and savings techniques, you can accomplish major financial goals. In the Customer Resource Center, CFSA offers a variety of payday advance resources that support and encourage responsible lending practices, and highlight the vital role of our members’ stores in neighborhoods near you.

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Thanks for visiting the CFSA Web site. CFSA values you as a member and is constantly seeking new ways to enhance your membership experience. As such, the information in this section is restricted to members only. If you are a CFSA member, please enter your username and password. If you have forgotten your login info, send an e-mail to

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Here you will find an aggregate of industry research, comprehensive data, and benchmarking tools from the short-term lending industry. They cover all payday advance business areas – consumer demographics, media hits, the latest policy initiatives, among others. Click here to access to the partner's resource library.

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For Our Policymakers

CFSA works at the federal, state, and local levels educate legislators and regulators about the role of payday advances in the broader financial services arena. This section provides resources for policymakers who believe in access to credit, want to preserve financial options and ensure balanced, substantive consumer protections. Click here to enter the Policymaker Resource Library.